The Science of Bedside Manner & Patient Satisfaction

Presented by Ari Ginsberg, PT, DPT, MSIOP, COS-C

Patient Satisfaction is vital in the current medical environment. Aside from patient satisfaction contributing to an increase in revenue, it is also essential to achieving positive health outcomes. As such, it is crucial that physical therapists and physical therapist assistants focus not only on a patients’ physical impairments, but on their satisfaction levels as well. This course will teach physical therapists and physical therapist assistants’ evidence based practical techniques to improve the patient experience. This course benefit clinicians and their patients, as well as managers and administrators who can use this information to achieve improved patient satisfaction scores in their organizations with the strategies presented.

Course Objectives
By the end of this course PTs and PTAs will be able to:

• Develop their empathy skills to improve bedside manner as measured by patient surveys
• Identify the link between patient satisfaction and healthcare outcomes
• Measure patient satisfaction using objective tools that are both valid and reliable
• Apply social psychology techniques to improve patient satisfaction as measured by patient satisfaction surveys
• Integrate organizational strategies to improve patient satisfaction in order to optimize care.

Ari Ginsberg, PT, DPT, MSIOP, COS-C is a licensed physical therapist with a passion for teaching PTs/PTAs the value of integrating psychology into clinical practice in order to improve patient outcomes. In addition to his role as a PT and an educator, Ari is a consultant to healthcare organizations on improving bedside manner, patient satisfaction, and employee satisfaction. He is the founder and CEO of the consulting company Psychology for the Body which can be found at psychologyforthebody.com. Ari received his doctorate in physical therapy and has a master’s degree in industrial and organizational psychology. He looks forward to sharing his insights with you.

This course is a beginner level of didactic instruction with opportunities to self-reflect and interact with other attendees via on-line chat, to learn how to optimize the patient experience. This class is appropriate for PT, PTA, OT, OTAs and all health-care workers.

Agenda – 120 minutes of on-line live didactic with active chat between participants for self-reflection and feedback.

This course is approved for 2 CEUs by the NJ State Board of Physical Therapy Examiners Approval # 2009-009
This course is approved for .2 CEUs by the AOTA Approval # 02037

Attendees must be present for the entire 2-hour course in order to receive credit.