Skills to Improve Conflict Resolution

Presented by: Beth Sarfaty, PT, MBA

This 1.5 hour live on-line course will help to define what conflict is and how it presents in both professional and personal situations. One of the biggest challenges when it comes to managing conflict is understanding how you behave when in the midst of difficult situations. Having an understanding of your most common reactions will help you improve your ability to handle conflict and then learn the skills necessary to manage conflict effectively and efficiently.

Learning Objectives:

At the end of this course the participants will be able to;

• Recognizing what conflict looks like between professionals
• Understanding how conflict presents and how to manage with other clinicians
• The ability to identify how not managing conflict can negatively impact your ability to effectively communicate with and treat your patients
• Apply your understanding of conflict to improve your professional relationships with peers, co-workers, patients and their families
• Improve your ability to articulate appropriately to handle conflict
• Learn the skills necessary to manage conflict effectively and efficiently and evaluate through self-reflection the ability to work through conflict

This course is a beginner to intermediate level of didactic instruction with opportunities to self-reflect and interact with other attendees via on-line chat, to learn how best to communicate with your peers and co-workers to improve your conflict resolution skills. This class is appropriate for PT, PTA, and all healthcare workers.

Agenda – 90 minutes of on-line live didactic with active chat between participants for self-reflection and feedback.

This course is a basic level course, appropriate for all levels of professional experience.

• This course is approved for 1.5 continuing education credits per the NJ State Board of Physical Therapy Examiners. Approval #2204-75
• This activity has been approved by the Texas Board of Physical Therapy Examiners for 1.50 CCU’s for PT’s and PTA’s. Approval #76008TX
• This course is approved by the Pennsylvania Physical Therapy State Board for 1.50 GEN CEUs. Approval # is PTPR015486