Current Course Offerings

Managing Difficult Conversations

Presented by: Beth Sarfaty, PT, MBA

This 1 hour live webinar, will help you to identify what antecedents may lead to difficult conversations, from addressing mistakes to leaving non-productive behaviors go unchecked for a period of time. Either way, no matter what the cause is, having those necessary conversations can be both difficult and stressful. We will discuss what makes those conversations difficult, why we don’t like to have them and what we can do to be prepared and have a positive outcome.

Learning Objectives:

The objectives of this course include:

  • Identifying what makes a difficult conversation between professionals tough
  • Recognizing how you can be prepared to have the conversation to encourage a favorable outcome
  • Applying the knowledge of using your emotional intelligence and being self-reflective, can help you achieve a positive outcome with the conversation
  • Improve your ability to manage difficult conversations with other clinicians, thus developing your relationships with your peers and co-workers
  • Evaluate & appreciate how improving one’s ability to manage difficult conversations can have a positive effect on the workplace environment and treatment approaches with one’s patients
  • Articulate the importance of timely and respectful management of difficult conversations

This course is a beginner to intermediate level of didactic instruction with opportunities to self-reflect and interact with other attendees via on-line chat, to learn how best to work with your peers and co-workers to further improve the level of communication necessary to ensure a safe, productive and positive work environment for all clinicians and our patients. This class is appropriate for PT, PTA, OT, OTA and all health-care workers.

Agenda – 60 minutes of live didactic with active chat between participants for self-reflection and feedback

Approved for 1.0 CEU per NJ State Board of Physical Therapy Examiners approval # 2010-004

Approved for 1.00 CCUs for PTs and PTAs by the Texas Board of Physical Therapy Examiners, approval # 74080TX

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